Learn what to do when a Creative Cloud app signs you out repeatedly.
When you launch a Creative Cloud app, occasionally, you may get repeated requests to sign in, thereby failing multiple attempts to launch your app.
Launch the Creative Cloud desktop app and sign in to your Adobe account. Windows users, ensure that WMI service is running. The Creative Cloud desktop app manages your account information using the Windows Management Instrumentation (WMI) service. If this service is not running, your sign-in credentials will become invalid after some time has. Sep 11, 2018 How to fix the Adobe CC Validating Software License Loop on a Windows PC. From: Cause and Fix: https://helpx.adobe.co. Adobe MAX—The Creativity Conference, October 20–22. Expect the unexpected. Make plans to join us for a uniquely immersive and engaging digital experience, guaranteed to inspire. Three full days of luminary speakers, celebrity appearances, musical performances, global collaborative art projects, and 350+ sessions — and all at no cost.
This may be happening because the antivirus software installed on your computer has deleted some Adobe license files.
To fix this issue, make sure that the following Adobe folders are whitelisted in the anti-virus configuration of your machine. Follow the appropriate instructions for your operating system.
Folder name | Folder location | |
SLCache | C:Program Files (x86)Common FilesAdobeSLCache | |
SLStore | C:ProgramDataAdobeSLStore | |
Adobe PCD | Windows 32 bit: Program FilesCommon FilesAdobeAdobe PCD | Windows 64 bit: Program Files (x86)Common FilesAdobe Adobe PCD |
Folder name | Folder location |
SLCache | /Library/Application Support/Adobe/SLCache |
SLStore | /Library/Application Support/Adobe/SLStore |
Adobe PCD | /Library/Application Support/Adobe/Adobe PCD |
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Learn how to activate Acrobat DC and resolve activation-related issues.
- Ensure that your device is connected to the Internet.
- Open Acrobat DC, and do the following:
- To activate: On the Help menu, choose Sign In. Follow the on-screen instructions to complete the sign-in process.
- To deactivate: On the Help menu, choose Sign Out <your Adobe ID>. Follow the on-screen instructions to complete the sign-out process.
Activate subscription on a trial - sign out from Acrobat DC and sign in
If you have purchased an Acrobat subscription using your Adobe ID and unable to activate Acrobat, follow these steps to activate your copy of Acrobat from trial to subscription:
- Ensure that your device is connected to the Internet.
- In Acrobat DC, choose Help > Sign Out <Your Adobe ID>.
- Sign in with the Adobe ID you used to purchase your Acrobat subscription.
- After successful sign-in, click Continue, and then restart Acrobat.Note:If you purchased an Acrobat DC serial number, you need to download and install a separate Acrobat installer.
Sign in loop - Acrobat repeatedly prompts for sign-in
Ensure that the system date of your device is correct, and the Adobe ID used for sign-in has a valid Acrobat DC subscription. For more solutions, see Application prompts repeatedly for Adobe Sign-in.
Unable to sign in to Acrobat, it keeps on waiting forever with a blank screen
- Ensure that your device is connected to the Internet.
- Open Acrobat, and try signing in to Acrobat again.
Sorry, something went wrong, error on opening Acrobat DC Distiller (macOS)
To resolve the error, do the following:
- If you have a serial number, ensure that you have activated the serial number on the device using the APTEE tool and the 'prov.xml' file.
- If you have a Named User (Subscription) License, launch Acrobat and sign in with your Adobe ID to activate your subscription.
Error Code | Solution |
SERIAL_NUMBER_OVERACTIVATION_EXPIRED | You are trying to activate Acrobat on more than two machines. Sign out from this machine and
For more information, see Deactivation issues. |
SERIAL_NUMBER_SIGN_IN | Restart Acrobat and sign in with your Adobe ID when prompted after launch to activate Acrobat. |
TRIAL_BONUS_WF | Uninstall and reinstall Acrobat with the new serial number. |
EAMES_REACTIVATION | You have been signed out from the Adobe server. Relaunch Acrobat and sign in with your Adobe ID. |
EAMES_EXPIRED | Your entitlement has been canceled. Check with your IT administrator. |
Adobe Acrobat Asks For Sign In
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